Details

    • Type: New Feature New Feature
    • Status: Open
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Affects Version/s: 4.01.240
    • Fix Version/s: Backburner
    • Component/s: Tickets
    • Security Level: Public (All users (including anonymous) can see these issues)
    • Labels:
      None

      Description

      "Rich Text Editor" should be available for the ticket replies as well.

      Client's Quote:

      Can I suggest that to having the rich text when we reply or create the ticket, because sometime when we reply, we need to copy the HTML contents, but current version only can reply with test.

      1. core.js
        78 kB
        Saloni Dhall
      2. core.js
        76 kB
        Parminder Singh
      3. readme.txt
        0.9 kB
        Saloni Dhall
      1. Screen shot 2011-07-08 at 4.19.40 AM.png
        53 kB
      2. Screen Shot 2011-12-20 at 6.47.22 PM.png
        53 kB
      3. tinyMCE editor.PNG
        37 kB

        Issue Links

          Activity

          Hide
          Tom Lesniak added a comment - - edited

          Interesting. I applied it on Friday and it is working for me when creating a new ticket and when replying, but not forwarding. Also, it doesn't work in macros either (not sure if it should though)

          Show
          Tom Lesniak added a comment - - edited Interesting. I applied it on Friday and it is working for me when creating a new ticket and when replying, but not forwarding. Also, it doesn't work in macros either (not sure if it should though)
          Hide
          Jesper Jensen added a comment -

          Hi Tom,

          If that's true, then this is a major step backwards for Kayako.

          To be able to use text formatting in reply, forward and macros is a must, it's very strange the system was'nt born with this even more strange than when
          you make an update and you don't fix this?! .. we are speechless.. I hope other people in here agrees with me. I'm pretty sure it's possible in ZenDesk.

          Show
          Jesper Jensen added a comment - Hi Tom, If that's true, then this is a major step backwards for Kayako. To be able to use text formatting in reply, forward and macros is a must, it's very strange the system was'nt born with this even more strange than when you make an update and you don't fix this?! .. we are speechless.. I hope other people in here agrees with me. I'm pretty sure it's possible in ZenDesk.
          Hide
          Saloni Dhall added a comment -

          Hi,

          What I meant was to implement a new patch compatible with the latest build version 4.65. Appears there's a gap between what I intended to communicate. However, I would like to inform that this patch has meant to appear at reply tab only, includes some bug fixing at macros section under Reply tab. There were few issues with macros previously, which has been fixed in newly available patch.
          It will appear in Reply tab only as of now. This is not in the roadmap yet.

          So, please do let me know if anyone faces any error or issues, in tinyMCE editor 4.0.12 in our latest build version 4.65 under Reply tab option.

          Thank you

          Show
          Saloni Dhall added a comment - Hi, What I meant was to implement a new patch compatible with the latest build version 4.65. Appears there's a gap between what I intended to communicate. However, I would like to inform that this patch has meant to appear at reply tab only, includes some bug fixing at macros section under Reply tab. There were few issues with macros previously, which has been fixed in newly available patch. It will appear in Reply tab only as of now. This is not in the roadmap yet. So, please do let me know if anyone faces any error or issues, in tinyMCE editor 4.0.12 in our latest build version 4.65 under Reply tab option. Thank you
          Hide
          Jesper Jensen added a comment -

          Are there any future plans to add tinyMCE editor to macros and forward ? that this seems to be something that is needed.

          Show
          Jesper Jensen added a comment - Are there any future plans to add tinyMCE editor to macros and forward ? that this seems to be something that is needed.
          Hide
          Kevin Bryant added a comment -

          I am still baffled that this isnt a default feature of Kayako......

          Show
          Kevin Bryant added a comment - I am still baffled that this isnt a default feature of Kayako......

            People

            • Assignee:
              Saloni Dhall
              Reporter:
              Sukhpreet Anand
            • Votes:
              57 Vote for this issue
              Watchers:
              80 Start watching this issue

              Dates

              • Created:
                Updated: